Strata Terms and Conditions of Use

• Client — the individual or legal entity that subscribes to the Platform: the condominium administrator, the residents' committee or the self-managed condominium (Strata), or the company (Strata Enterprise).
• Account — the Client's space on the Platform, with its condominiums, offices, users and data.
• User — anyone with access to the Account: administrators, property managers, accountants, the supervisory board, concierges, owners, tenants, employees and receptionists.
• Cycle — a 30-day billing period, counted from the service activation date.
• Plan — the subscribed tier, defined by the maximum number of units (Strata) or offices (Strata Enterprise).
• Client Data — all information entered on the Platform by the Client or its Users.

2.1. Strata is browser-based software for condominium management: fees and collections, payments and proofs of payment, accounting, general meetings and minutes, communications with owners, the concierge desk, building operations and reports.

2.2. Strata Enterprise is software for company receptions: visitor authorisation and registration, parcels and a visitor book per office.

2.3. The Platform is a tool. Lyrical:

• does not receive, hold or move money belonging to owners or to the condominium — payments are made directly into the condominium's bank accounts;
• does not make decisions on behalf of the Client, the general meeting or the supervisory board;
• does not provide legal, accounting or tax advice.

2.4. Document templates (notices of meeting, minutes, collection notices, reports) follow Presidential Decree 141/15 and the Civil Code, but it is for the Client to confirm that each document is correct and complete before using or signing it.

3.1. The Account is created by Lyrical once the subscription request is confirmed. The first person responsible for the Account receives an invitation by e-mail.

3.2. The Client decides who has access to the Account and with which profile, and is responsible for the access it grants and withdraws.

3.3. Each User has a personal, non-transferable account. Credentials must not be shared. We recommend turning on two-step verification, available in the profile.

3.4. A User may, at any time, see the devices with an active session and end the sessions on other devices.

3.5. The Client must tell us immediately if it suspects unauthorised access to the Account.

4.1. Use the Platform in accordance with Angolan law, in particular Presidential Decree 141/15, the Civil Code (articles 1414 and following) and Law 22/11 on the Protection of Personal Data.

4.2. Enter accurate data and keep it up to date — including the ownership shares, which must match the constitutive deed, opening balances, units and residents.

4.3. Ensure it has a legal basis to process the personal data of the owners, tenants, employees and visitors it records, and inform them of that processing.

4.4. Meet its tax and employment obligations. The Platform calculates amounts such as IRT and INSS using the tables in force, but the Client remains responsible for the returns and payments.

4.5. Not use the Platform for:

• illegal activities, fraud or money laundering;
• harassment, discrimination or infringement of third-party rights;
• sending communications unrelated to the management of the condominium or the office;
• attempting to access other Clients' data, circumventing technical or Plan limits, or disrupting the operation of the Platform.

5.1. Keep the Platform available at a commercially reasonable service level, targeting 99.5% monthly availability, excluding scheduled and announced maintenance.

5.2. Protect Client Data with appropriate technical and organisational measures, including encryption in transit, daily backups and a tamper-proof audit log.

5.3. Notify the Client of security incidents affecting its data within the time limits of Law 22/11.

5.4. Keep the tax tables (IRT, INSS) up to date as published in the Diário da República.

5.5. Provide support through the Platform itself (messages and "Report a problem") and by e-mail at [email protected].

6.1. Prepayment. The service is paid for before it is provided, in 30-day cycles. On subscribing, the Client pays for at least one cycle.

6.2. Prices. The current prices of each Plan and optional module are published at strata-ao.com and on the Platform itself. VAT is added at the legal rate in force (currently 14%). Amounts in Kwanzas (AOA).

6.3. Plan limit. Each Plan has a maximum number of units (Strata) or offices (Strata Enterprise). To go beyond that limit, the Client changes Plan. The number of condominiums is unlimited on every Strata Plan.

6.4. Concierge app. The concierge module is charged for each condominium that has it switched on and includes two concierge accesses per condominium. Each additional access is charged separately, from the next invoice.

6.5. Usage. Features with variable usage (for example, the artificial-intelligence assistant) have limits included in the Plan. Any excess is invoiced in the following cycle.

6.6. Invoicing. The invoice for each cycle is issued up to 7 days before the cycle starts and is paid by bank transfer to the account shown on the invoice. Payment is confirmed by Lyrical once the proof of payment is received.

6.7. Discounts. Paying for 12 cycles at once entitles the Client to the published annual commitment discount. Clients who have been on the Platform longer may be entitled to loyalty discounts. Discounts do not combine beyond the published limit.

6.8. Credit. Amounts overpaid or granted by credit note remain as credit on the Account and are used against subsequent invoices. At the end of the contract, unused credit may be refunded at the Client's request.

6.9. Price changes. Lyrical may change its prices with 30 days' notice. The change applies from the cycle after the notice ends and never to cycles already paid.

7.1. The Client receives reminders before the end of the paid period: 7 days before, 3 days before and on the last day.

7.2. If payment has not been confirmed by the end of the paid period, access to the Account is restricted for all of the Client's Users — including owners, concierges and employees. Only the billing area, the price list and messages to Lyrical remain available.

7.3. No data is deleted because of non-payment. Access is restored as soon as payment is confirmed.

7.4. If the Client has already reported a transfer that is still awaiting confirmation, Lyrical will try to confirm it before restricting access.

8.1. Lyrical may offer a free trial period (currently 45 days on the Síndico Plan). No invoice is issued and nothing is payable during that period.

8.2. At the end of the trial period, if the Client has not paid for a cycle, access is restricted under clause 7. Nothing is owed for the trial period.

8.3. Lyrical may end a trial period early in the event of abusive use or use contrary to these Terms.

9.1. Client Data belongs to the Client. Lyrical processes it only to provide the service, on the Client's behalf.

9.2. Lyrical's access to the Account. Lyrical's team only accesses the Account to provide support, comply with a legal obligation or investigate a security incident or a breach of these Terms. Each access is time-limited, justified and recorded in the audit log.

9.3. Records that cannot be deleted. To protect the Client and the owners, certain records cannot be deleted or altered: the audit log, accounting entries (corrected by reversal) and published minutes (corrected by correcting minutes).

9.4. Data subjects' rights. Requests for access to, rectification or deletion of the data of owners, tenants and employees are addressed to the Client, which is the data controller. The Platform provides the tools to answer those requests.

9.5. Export. During the contract, the Client may export its data through the Platform's reports and exports.

10.1. The Platform — software, design, trademarks, documentation and user manual — is the property of Lyrical.

10.2. While the contract is in force and the cycles are paid, the Client and its Users hold a non-exclusive, non-transferable licence to use the Platform.

10.3. The Platform and its manual may not be copied, resold, decompiled or reproduced, nor used to develop a competing product.

11.1. Lyrical provides the service with due care, but does not guarantee that the Platform is free of errors or interruptions.

11.2. Lyrical is not liable for:

• decisions taken by the Client, the general meeting or the Users on the basis of the Platform;
• errors in the data entered by the Client or its Users;
• failures of banks, telecommunications operators, the power supply or other third parties beyond its control;
• loss of profit or indirect damage.

11.3. Lyrical's total liability is limited to the amount paid by the Client in the 12 months before the event giving rise to it. This limit does not apply to damage caused by Lyrical's wilful misconduct or gross negligence.

11.4. In the event of prolonged unavailability attributable to Lyrical, the Client may request a credit note in proportion to the affected period.

12.1. By the Client. The Client may end the contract at any time, by not renewing payment or by asking Lyrical to cancel. Cycles already paid are not refunded, except as provided in clause 6.8.

12.2. By Lyrical. Lyrical may end the contract with 30 days' notice, or immediately in the event of a serious breach of these Terms, illegal use of the Platform or a risk to the security of other Clients.

12.3. What happens to the data. Once the contract ends, the Account is archived. For 90 days the Client may ask for it to be reactivated, with all data intact, or for a copy of its data. After that period, the Account may be permanently deleted and the owners' personal data is anonymised. Only the records the law requires to be kept, such as invoices and tax documents, are retained.

13.1. Lyrical may change these Terms. Changes are announced on the Platform and by e-mail to the person responsible for the Account at least 30 days in advance.

13.2. If the Client does not agree with a change, it may end the contract before the change takes effect, under clause 12.1.

13.3. The version in force is always available at strata-ao.com and on the Platform.

14.1. These Terms are governed by the law of the Republic of Angola.

14.2. The parties will try to settle any dispute amicably for 60 days. Failing agreement, the court of the district of Luanda has jurisdiction.

14.3. If the Portuguese version of these Terms and a translation differ, the Portuguese version prevails.

15.1. If any clause is held invalid, the remaining clauses stay in force.

15.2. A party's failure to enforce a clause does not mean it waives that clause.

15.3. These Terms form the entire agreement between the Client and Lyrical.

• Lyrical Corp, Lda. — Rua Unidade e Luta, n.º 68, Bairro Cassenda, Luanda, Angola
• E-mail: [email protected]
• Phone / WhatsApp: +244 923 752 472
• Data protection: [email protected]